FAQS

To secure a booking we require a 25% deposit to be paid.   We accept deposits by bank transfers and card payments.  We do not accept foreign.  For other methods of payment please ask.  The remaining 75% of the rent is payable by bank transfer at least 1 week before arrival or in cash on check-in or by card payments (3% charge applies for card payments.).

For any bookings or quotes or to ask about payment methods you can always contact us by email: [email protected] or Tel / Whats App: 00356 99062977

Check out time is set at 10:00 am, Check in time is between 15:00 to 22:00 (last flight landing time 20:00).

Late checkout is subject to availability and at an additional charge. Late check out is to be confirmed with the bookings department on [email protected] on check out day.

Check in after 22:00 hrs are done by a simple coded key lock system.  One of our hosts (representative) will visit you the following morning at a pre-agreed time to collect the remaining balance and refundable deposit (payable in cash) and to show you around the apartment. The host will also be available to suggest you places to visit, show you where are the shops, suggest and sell tours and events (at discounted prices) etc.

Check in with representative (host) after 22:00 hrs is also possible at an additional fee of €35.

Closer to the arrival date, you will receive an email with the details of how your check in will take place. In the apartment you will find a set of keys (depending on the number of persons) to the apartment,

It is in your interest to send us your flight information as soon as you have them.  This will help us plan the host`s (representative) day.  Failure to send us your flight information will mean that we cannot plan our day and that we will have to fit you in between other appointments.  This may lead to waiting times as priority will be given to guests that had provided us with full details.

We normally have a minimum 3 -night rental, but we can sometimes accommodate shorter visits if our bookings’ schedule allows. During the peak season we try to keep a minimum booking of 7 nights. Thus, most portals will be closed for shorter stays. However, we love to accommodate our guests, so shorter stays are also possible in the peak season subject to availability.

For long rental periods (over 3 weeks) the bills are never included and are calculated using the website of the supplier  www.smartutilities.com

 

For short stays (less than 3 weeks) on most portals bills are also not included.

Airbnb bookings and Bookings through our website have an included weekly limit for the utilities:

Electricity -100KWh per unit per week & 0.5cubic metres per person per week – for a 1 Bedroom Apartment

Electricity -150KWh per unit per week & 0.5cubic metres per person per week – for a 2 Bedroom Apartment

Electricity -200KWh per unit per week & 0.5cubic metres per person per week – for a 3 Bedroom Apartment

The cost for extra units is Euro 0.42 per KWh and extra water cubic meters at Euro 8.60

These limits are enough for a good comfortable stay.

The idea for these limits comes from the world`s need to avoid wastage, reduce our carbon foot print and to ensure we can provide competitive rental rates.  The more the consumption, the higher the utility rates.  This is set in order to discourage wastage.  Thus, these limits help us to stay in the lower bands and contribute to harm less harm our planet.

Please do not hesitate to ask if the water and electricity consumption is included before booking to avoid misunderstandings.

Our apartments have different configurations which are detailed in our website. The maximum number of occupants is agreed at time of booking.  Extra persons over the agreed limit will be asked to pay a surcharge.  Linen and Extra beds need to set up by our staff before your arrival.  Thus, telling us the final number of guests prior to arrival is very important.

Some apartments have double beds but mostly have twin beds (2 singles that can moved to become a double bed) Please inform us if you need specific bed set up.  Also, if you are a big group let us know the bed layout (ie how many beds in each room).  Also, some apartments have single and double sofa beds.  Extra beds can be added too.  All mattresses are of the best standard and thus with allergy protection. Extra bed mattresses can be wiped clean.  Mattress covers and pillow covers are changed regularly.  We also change our mattresses regularly.  Bed sheets, towels and bathroom mats are all washed in a professional laundry.

The security deposit will be returned on check out in cash after our host (representative) is satisfied that the apartment is left in good order.  In cases where the departure is before 9 am we will send the money by bank transfer or other electronic means (up to 2 days after your departure).  GetawaysMalta reserve the right to keep all or part of the damage deposit if the apartment is not left in good order, until all items found (eg. remote controls, keys etc.) and until the exact damage cost is calculated.   Any damage caused by accident should be reported immediately during the stay.  This will give us time to quote exact cost for a replacement.  If any unsocial behaviour is noted during the stay, the management may decide to delay by 2 days after departure the return of the deposit.

The apartment should be left in a tidy state and in good order. Excessive dirt and carelessness might incur an extra charge that will be deducted from the security deposit.   All items in the apartment should be in the same place they were found on check in to make it easy for the host(representative) to determine if all items are still in the apartment.

Our Terms & Conditions can be found here:

On your arrival you will be greeted by your representative.  He will show you how things work in the apartment and see that you have all you need for a comfortable holiday.  We provide a starter pack of toilet paper, soap and shower gel.  At least one garbage bag is supplied.  Plastic shopping bags (given with every purchase from supermarkets) can be used as garbage bags if more are required.

Our Internet service provider is a big company that gives a great service.  However please note we cannot guarantee uninterrupted internet service due to unforeseen circumstances like faults from our equipment, equipment supplied by the provider or cut offs from the supplier.  We can guarantee only that if internet is interrupted we will take immediate action to fix the problem. Wi-Fi is widely available in Malta in all shops for free and also in Public open spaces.

Kitchens: All apartments have as standard a well-equipped kitchen, with gas or electric cooker and oven, Microwave, pots pans, refrigerator and freezer, toaster and dishes.

Iron & ironing board, washing machine, bed linen and towels.

We are happy to supply baby cots and high-chairs if required (to be ordered in advance).

Air conditioning is not available in all apartments and where available it may not be in each room.  So please check the apartment specification or ask us for specific information.

Fans are available in all apartments (and in all rooms)

Our technical staff will do the utmost to replace (we have stores full of spares) or repair the appliance within the least possible time. However, in unforeseen circumstances, the appliance might require a 3rd party technical input. This unfortunately, is not available immediately. However, in such cases we try to provide an adequate replacement for the broken appliance. Also in such cases we cannot be held liable for any loss or claim resulting from any malfunctioning appliance and thus cannot provide any compensation.

Cleaning during one’s stay is not included in the price, it comes at an extra charge depending on the size of the apartment as detailed below (this includes bedlinen and towel change).

– 1 bedroom €35-50 (depending on which apartment)

– 2 bedroom €50-60 (depending on which apartment)

– 3 bedroom €65-80 (depending on which apartment)

Malta is a very secure and safe place. Cases of robbery are quite rare but caution is highly recommended.  Our properties do not have a safe. In our insurance policy, one’s belongings are not covered by the insurance policy. We strongly advise the purchase of travel insurance prior to arrival to cover for any loss.

Any complaint about the apartment has to be left within the first 24 hours on check-in. This can either be done by phone on +356 99486175 (also What`s App) or email [email protected] The management will do its utmost to deal with the issue in the least possible time.

If you need to cancel your booking, please give us as much notice as you can.

Please note that we charge cancellation fees as follows:

If booking through an agency  the cancellation policy will be outlined on the agencies portal.

If booking direct with GetawaysMalta.com the following cancellation policy applies:

Notice given 60 days or less prior to arrival: 25% of the total balance

Notice given 30 days or less or no prior notice: 100% of the total balance

We strongly advise the purchase of travel insurance to cover for any loss

We clean the apartment prior to the arrival and after the departure. Any extra cleaning will incur extra charges. We provide a set of linen per bed and a couple of towels per person. For stays longer than 7 nights we provide 2 sets of sheets so one set is washed by the guest. One may wash the sheets and towels in house since all apartments have automatic washing machine.

Parents are responsible for their children`s safety and we require they inspect all the property to make sure it is safe for their children.

We strongly advise not to leave any furniture in the balconies and to leave all balcony doors locked.  Also, children should not be left unattended in any area of the apartment.

are not allowed (also visiting pets are not allowed)

No smoking is allowed in the apartments.  Smoking is allowed in balconies and terraces with the doors shut so no smoke enters the apartment.

Some apartments have insect screens.  We suggest you buy a good mosquito repellent.  Due to Malta`s hot climate one must take extra care not to leave open food in the apartment as this attracts insects like ants, and cockroaches.  We do pest control on regular basis, however your help is required.  Cartoon boxes (often given from supermarkets as shopping bags) are not allowed inside the apartment as they may contain cockroach eggs.

Burning insect repellant is not allowed in the apartment due to the risk of fire.

Malta has an excellent health care system.  Close to all our apartments one can find pharmacies.  Most of them house a clinic with a doctor.  In Malta apart from the general hospital one can find private hospitals and smaller regional Clinics (owned by the government).  The emergency number in Malta is 112.  We advise that if you need a doctor you inform us immediately (on our 24/7 emergency phone numbers 00356 99486175 and 00356 99062977) so we can suggest the best place to receive care.  Malta has many exchange free healthcare agreements with many countries, so it is a good idea to check if it has one with your country.  We also suggest you update your European Health Insurance Card if you are an EU citizen.

BOOKING TERMS AND CONDITIONS

Booking conditions
Definitions:
Accommodation: the accommodation described in the Booking Confirmation.

Booking Confirmation: the email or letter sent to you by us and including the following information:
(a) the Accommodation together with the relevant dates of your stay as well as the number of persons who will be staying at such address and their details;
(b) The name of apartment

(c) The price, payment schedule and method of payment.

(d) When booking an apartment, you will be automatically confirming you have read, understood and agreed to these booking conditions and have read the FAQ question

 

Confirmation by Facebook, What’s app and other methods  that are intended for a quick chat should be avoided unless Client does not have access to an email.

Booking Form – the booking form which has been filled in and submitted by you to us

We/Us/Our – Neville Galea T/A GetawaysMalta Holiday Apartment  registered in Malta with VAT registration number (MT1857-3502) and registered address at 16 Triq Il-Htajriet Mosta MST 3061

You/Your – the person who has submitted the Booking Form and in addition all the persons who are mentioned in the Booking Form and on whose behalf a reservation has been placed with Us; or in the case of additions or amendments made to the Booking Form any such additions/amendments which have been accepted by Us. You shall be jointly responsible for all obligations imposed on you in terms of the Booking Conditions.

The Guest:
You/Your – the person who has submitted the Booking Form and in addition all the persons who are mentioned in the Booking Form and on whose behalf a reservation has been placed with Us; or in the case of additions or amendments made to the Booking Form any such additions/amendments which have been accepted by Us. You shall be jointly and severally responsible for all obligations imposed on you in terms of the Booking Conditions.

Persons under 18 will be under the responsibility of fellow guests over 18.  Only person over 18 can book an accommodation.

The Booking Conditions specify the terms and conditions of your agreement with us.
– The person submitting the Booking Form has the capacity at law and authority to bind each and every person on whose behalf a booking is made;
– You have read and understood the Booking Conditions and consent to the same
– You consent to OUR use of your personal data in accordance with our privacy policy;

All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (“the party leader”), must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.

If the property is available and we have received all the relevant payments from you, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract with us will begin when we issue you with the written confirmation.

We, have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.

You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 24 hours after we send you your Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.

All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by you and your party unless, within 24 hours of the sending of the Booking Confirmation email, you inform us by email that you wish to alter of cancel the booking arrangements.

All prices are quoted in EURO, unless otherwise specified, the prices include VAT at the prevailing Maltese rate.
All prices are under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.
The price for the accommodation is for the property as a whole, and it is not on a per person basis, except when an extra person charge applies.

When booking with us you are buying a specific time use of an apartment.  The apartment will be booked just for use.  If the guest decides to shorten his stay. Neville Galea T/A GetawaysMalta holiday apartments have no obligation to refund any rents previously paid, or may ask any monies still owing for future periods.

 

In this event GetawaysMalta will help by re-opening bookings as soon as possible to recover for the guest any rent less expenses.

We require only a deposit of around 25% of the total rent.  We will never ask you for further payments until your arrival in Malta.  We are a solid business operating in this sector since 1981. We are Maltese and most of our employees are Maltese too.  Any emails asking for more money especially to a bank account outside Malta is surely a scam.  Please inform us about any such emails so we can guide you further

 

Only on arrival you can pay the Rent in cash or by credit cards.  If Guests to wish to send the rent by bank transfer not to travel with cash, we will need to receive the rent 7 days before arrival.  Thus, we suggest the transfer is done 14 working days before arrival.
The damage deposit is always payable in cash. In any major currency (GBP, USD, Euro)

 

Any payments by credit card, we will charge 3 to 5% for each payment made this way to cover costs and charges we must pay in connection with credit card payments.

Payment must be made to us in Euro and must be clear of all bank charges, exchange rate variations, and any other deductions. With the booking confirmation we will be confirming the amount received in our bank account.  This will be deemed to be the deposit.  Ie: the guest pays the bank charges.

 

We are pleased to accept the following methods of payment:

 

PayPal

Credit card:
Visa, visa Electron, V Pay, Maestro, MasterCard, & JCB. (others please check)

Bank Transfer:
In Name of: Neville Galea

 

IBAN.  MT05BNIF1450 2000 7900 6101 8000 000

 

Bank BIC code / SWIFT code:  BNIF MTMT

 

BANK ADDRESS:

 

BNF Bank (Malta) plc

Mosta Road

St Pauls Bay.

MALTA

 

My personal address:

Neville Galea

Saghtar 110

Carmelo Dimech str.

Mosta

 

In case of difficulty with this BNF bank Malta account numbers we also have bank Accounts with HSBC Malta PLC, Bank of Valletta and APS Bank. (All in Malta – we never give foreign bank account numbers)

Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your BOOKING NAME clearly on the transfer. A copy of the transfer should then be sent to us as a proof of payment in order to lock the dates for you.
If You pay the deposit into our bank account, it will not mean we have accepted a booking unless we have issued you with written confirmation. Please do not make any other travel arrangements (such as flights) until we have issued you with a written confirmation. We will give you your written confirmation by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. We do not accept bookings via phone or other means. All confirmation will be done in written email upon request. Similarly, this applies to any update of booking details. Any update has to be done in written form via email and a confirmation upon receipt will be provided by Us.
It is your responsibility to check your emails regularly and to let us know about any change to your email address.  Phone numbers are important for quick communication or notification of emails.

 

Once we have sent you a booking confirmation and a deposit payment request we will keep the apartment for you for 24 hours.  In this period the guest must do a bank transfer and send us a confirmation and proof of payment.

It is forbidden to use our property for parties or gatherings where occupants of neighbouring properties might be disturbed. If, on arrival, it is felt you are intending to use the property for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, Neville Galea T/A GetawaysMalta Holiday Accomodation are not obliged to provide or locate alternative accommodation. The proportion of any refund is at Our Discretion.  Also the damage deposit may be held further so any damages or disturbance to neighbours is evaluated.

The property is fully furnished up to standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. We rent on Self – Catering Basis.  A Welcome Pack is provided on arrival (some soap, toilet paper and coffee) but all further supplies should be provided by the guest. A WIFI Internet connection is provided at the property. There is no charge for normal use, of this facility. If a loss of connection occurs our employees will endeavour to get reconnected as quickly as possible but we cannot be held liable for any losses resulting from the loss of connection.

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Any cancellations/ refunds / complaints are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi.

The price of water, electricity and gas are as follows.

 

Long lets over 3 weeks – According to the suppliers’ website.

 

Short stays:  42c per kwh and Euro 8.60 per cubic meter

 

Gas: 12kg bottle Euro 20.00

We aim to make sure that the information provided, is presented accurately on our website and adverts or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is usually because the owners/service providers are always aiming to improve services and facilities. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the advert or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about your property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence.

Unless otherwise specified, We only clean the apartment prior check in. All linen and towels are included and changed with every extra paid maid service. Any extra charges are at the management’s discretion. We provide a set of linen per bed and a couple of towels per person. Then it is up to your discretion to wash them as often as desired. For long lets we give 2 sets of linen (sheets)  All apartments have washing machines and drying lines.

Fair broadband usage is described as an average of 3GB download per day. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming. If more download capacity is required then it may be possible to purchase additional GBs. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.

All notification of cancellation must be made in writing by email to Us. You are responsible for ensuring the notification has been received. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation, cancellation charges may apply as per below:

Number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled)
Cancellation charges

If booking through an agency (eg home away, booking.com etc – the cancellation policy will be on the agencies portal.

If booking direct with GetawaysMalta.com the following cancellation policy applies:

Notice given 60 days or less prior to arrival: 25% of the total balance

Notice given 30 days or less or no prior notice: 100% of the total balance

We strongly advise the purchase of travel insurance to cover for any loss

If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any travel arrangements or extra services which are charged on a ‘per person’ basis.

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we feel unable to properly meet that person’s needs, we can refuse or cancel the reservation.  Our apartments do not comply with access for all guidelines.   Big hotels are more equipped and will have rooms built and furnished for people with restricted mobility.

If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 64 days or less prior to the first date changed. If your stay is reduced in length please see the section on Price bands for information on the price you will be charged.

In exceptional circumstances we might find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

You are responsible for ensuring that the property is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the property. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case no paid funds will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of Us.

The rules for check-in and check-out are set by Us. The property is usually available for occupation after 3.00pm/ 15hrs on the Day of arrival (unless told otherwise, for example on your confirmation or even later on upon request).
We strongly request and recommend you to confirm the arrival details such as flight number, arrival time and method of transportation. This help us know if there are any flight delayed or cancelled should you be unable to reach us. If you fail to confirm the booking details check-in we will take the booking as a probable no show, and thus give priority to all other arrivals with full details.  This may lead to long waiting times.

If you fail to arrive or communicate with us by 12 noon on the day after the start date of your rental period, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid or ask for the rest of the payment.

Meeting point is at the apartment. Keys are to be provided by one of our hosts at the property.

 

We do organize transfers to and from the airport but we are not liable for any delays of the transfer, might incur.  We do not own the transport service.  This is entrusted to a third-party professional and licenced operator.  Thus we cannot be responsible for traffic conditions, waiting due to change of /arrival / landing times etc.

Late check in is also possible. However, for later check-in after 22hrs (flight landing time 20hrs, we strongly recommend that you allow us to organise the transfer to avoid even any further delay. Should you then still prefer to take an alternative means of transportation we reserve the right to charge a host fee of 35euro payable on check in.

The property must be vacated by 10am on the day of departure and keys must be left in the property. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to You.

A security deposit is due on check in. The amount and details of how the payment should be made and how and when it will be returned (less any costs for breakages, damages etc. if applicable) will be provided at the time of booking.  We cannot let you in the apartment unless you provide the security / damage deposit in cash on arrival

You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc.
You all agree:
To keep the property clean and tidy including taking out the rubbish as indicated in the property;

To leave the property in a similar condition as you found it when you arrived;
To behave at all times while at the property, which does not break any law or annoy any neighbours

Not to use the property for any illegal or commercial purpose;
Not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
Not to behave in anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.

Not to make any danger to others in the area.

 

The owner Neville Galea T/A GetawaysMalta reserves the right to ask to leave form the apartment any guests that are causing danger, causing damages, annoying neighbours without any obligation of giving refunds.

 

We guarantee a good holiday in a peaceful environment. This clause is important to ensure a this good level of accommodation, to all respectful guests and neighbours.

You also must not allow more people than agreed to stay overnight in the property. You cannot arrange for visitors to the property without the advance consent of the owner. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties, celebrations or meetings) at the property without the advance consent from us.
If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If then we do this, we will treat this as you are cancelling the booking. In these situations, you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you. We reserve the right to forfeit the security deposit paid should this has been noticed on check out by one of our host.

You will be responsible for any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to our representatives.

You are responsible for and agree to reimburse to us all costs incurred as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. We can ask for an extra payment from you to cover any such costs.

We expect the accommodation to be left in a reasonable state on departure. If in host’s or caretaker’s opinion, additional cleaning is required, you will be liable to us for the cost of this cleaning.

You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the host immediately.

 

Any time we spend bringing to your attention your unsocial behaviour or any time spent to ask you to leave, ie. Time to repossess the apartment the guest will be charged Euro 35 per person (employee) per hour.  A cleaning charge of minimum euro 75 will apply.

 

Compensation to damages, both physical or not to other guests (eg. Compensation as the neighbours could not sleep at night due to partying noise) these will be deducted from any rents or damage deposits the guests at fault has with us.

 

Blocking the WC with sanitary towels, tampons, wipes, kitchen rolls, drapers, etc. will result in a minimum of Euro 300 charge and the loss of the apartment on the spot as soon as our maintenance team discovers that it has been blocked with misuse.

 

Blockage of the drainage system of a block will result in a court case for damages due to reallocation of guests and ruing other guest’s holidays.

We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken or is likely to break any of these booking conditions. If this happens, you will have to leave the property immediately and no refund will be given.

If you have any special requests, you must let us know when you make a booking and confirm them in writing. Although we will try our best we cannot guarantee that all request/s will be met.

In the event of any litigation arising from the booking of accommodation with Us, the Courts in Malta shall have sole jurisdiction on such arising matters and Maltese law prevalent at the time shall be applied at the times.

If you file a complaint by email, phone or any other communication medium, we will deal with it as quickly as possible. It is suggested that any complaints about the accommodation, its contents, or our staff must be made in writing immediately to Us within 24hrs of check in at [email protected]

Complaining after leaving the property do not make your holiday better.

We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period this will affect your entitlement to claim compensation if this would be appropriate.

We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, third party actions, illness or failure of any public service supply.

We will not be responsible or pay You compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either Ourselves or suppliers could not, even with all due care, have foreseen and forestalled; or
(e) If such injury, illness, death, loss, damage, expense, cost or other claim of any description is not imputable to us.

If we need to enter the property for maitenace or to check something we will ask for your permission.
However our representatives and owners will keep the right, to enter the property without giving prior advice, if this is not practical or possible.  This applies especially to special circumstances or emergencies (for example if repairs need to be carried out due to electrical faults, water leakages, smell of smoke, fire, or any danger to third parties)

 

It also applies if we have reports or have reasonable suspicion that who rented the apartment is breaking any of these booking conditions, the owner’s own terms and conditions or any other terms that apply to your booking and/or the property.

The owner or its representative reserves the right to enter the property to inspect it including but not limited to where you have complained about the property.

 

For other unurgent matters you will be given reasonable notice first.

Regrettably no pets of any kind are permitted inside the common parts and apartments under any circumstances. You are liable for any infringement of this rule by your occupiers.

All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but we are not liable for any variation however caused.

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

The property hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.

We operate a NO SMOKING POLICY. Smoking is not permitted in the accommodation or in the internal communal areas of the apartment blocks.  Smoking is allowed only in terraces or balconies and caution must be taken not to allow smoke inside.  If the apartment smells of smoke, a Euro 500 fine is imposed.  Also, this will lead to loss of the apartment as we will need to get it odourless before other guests arrive.

We take your privacy and confidentiality seriously. We collect information necessary for us to process your booking and give you a good service.

We use your information for internal statistical, internal marketing and administrative reasons.

We do not share this information with outside parties except to the extent necessary to process your booking, like booking taxi or tours and cleaning purposes.

We do not send newsletters, or promotional material.